“The biggest issue in China is the arbitrariness and the sudden changes. Services like Yahoo say they have to follow the rules in China , but the rules are always changing… It's like an intimidation tactic.”
“For most people, geeks or not, modern life is just this incredibly complex problem amenable to no good obvious solution. But we can peck around the edges of it; we can make little shortcuts. And once you point out that everyone does that, once you coin the term, it's really easy to pile a whole lot of shared behaviors into one neat pile.”
“[AOL and other ISPs] will naturally tend to go towards what brings them revenue. They can spend money to keep their regular spam filters up to date but they can make money by neglecting spam filters and pushing more senders to pay for guaranteed delivery.”